Responsible Gaming

On Bet Hard, the aim of responsible gaming is to support a conscious, informed and controlled approach to gambling entertainment on betherds.com. Gambling should always remain an optional form of leisure, never a way to solve financial or personal problems. Prozone Ltd, the company operating betherds.com under a Malta Gaming Authority licence (MGA/B2C/312/2015), provides a range of tools and procedures to help you stay in control, including deposit and session limits, time-outs and self-exclusion. Although betherds.com does not legally accept players resident in the United Kingdom and is not licensed by the UK Gambling Commission, this page explains good practice, available tools and independent support services so that you can make safe decisions. If your play ever starts to feel stressful rather than enjoyable, the team at betherds.com encourages you to reduce or stop gambling and to ask for help at the earliest opportunity.

Risk Awareness

Most people who gamble do so occasionally and within limits. However, gambling can become harmful when control is lost. Recognising early warning signs allows you to act before serious harm occurs.

Signs That Gambling May Be Becoming a Problem

• Spending more time or money gambling than you originally intended, or chasing losses after a losing session.
• Thinking about gambling frequently outside play (for example at work, at school or during family time) or feeling restless or irritable when you cannot gamble.
• Hiding or minimising your gambling (deleting browser history, lying about time or money spent, or moving gambling to late-night hours when others are asleep).
• Using gambling as an escape from stress, depression, loneliness or other personal problems instead of seeking healthier forms of support.
• Borrowing money, selling belongings, missing bill payments or using funds needed for essential living costs in order to place bets.
• Neglecting work, education, family or social responsibilities because of gambling sessions or the emotional impact of wins and losses.

Quick Self-Assessment Check

Consider the following questions honestly. The more times you answer "yes", the higher the risk that gambling is becoming harmful:

• Do you often gamble longer or for higher amounts than you planned?
• Have you tried to cut down or stop gambling but found it difficult?
• Do you gamble to forget problems, relieve unpleasant feelings or improve your mood?
• Have you ever lied to family, friends or colleagues about how much you gamble or lose?
• Have you borrowed money, used credit, or missed important payments because of gambling?
• Do you feel anxious, low, guilty or irritable after gambling, yet continue to play?

If any of these statements feel familiar, you are strongly encouraged to use the safer gambling tools described below and to contact an independent support service or healthcare professional.

Limits & Tools

Bet Hard presents the responsible gambling tools available on betherds.com to help eligible customers (non-UK residents only) manage their play. These tools are designed to encourage planning and reflection before you stake money.

Setting Deposit Limits (Daily, Weekly, Monthly)

1. Log in to your account: Visit https://betherds.com and sign in to your profile.
2. Access the responsible gaming area: Open "My Account" or your profile menu and select "Responsible Gaming", "Limits" or a similarly named section.
3. Choose the type of limit: Select "Deposit Limits". You will usually see separate fields for daily, weekly and monthly limits.
4. Enter realistic amounts: Decide how much you can comfortably afford to deposit within each period without affecting essential living costs. Enter those figures in the relevant fields (for example, daily £20, weekly £50, monthly £150).
5. Confirm and save: Check your entries and confirm. In line with industry standards, any request to reduce limits should take effect immediately, while requests to increase limits may only take effect after a cooling-off period (for example 24 hours) and after you actively reconfirm.

Where available, you may also set loss limits (limiting your net losses over a period) and wagering limits. Using conservative numbers and reviewing them regularly is strongly recommended.

Time Spent Limits and Session Timers

Spending long continuous periods gambling increases risk. Session timers and time limits help maintain breaks and perspective.

1. Open the time management settings: Within the same "Responsible Gaming" or "Limits" section, look for options such as "Session Limit", "Reality Check" or "Time Reminder".
2. Set your maximum session length: Choose a maximum continuous play period (for example 30, 45 or 60 minutes). Enter this value in the session limit field.
3. Enable reality checks: If available, activate pop-up reminders that display how long you have been logged in, your net result and a prompt to stop or continue.
4. Save your settings: Confirm changes. When the chosen time is reached, you will receive a message or be automatically logged out, depending on the tool configuration.

Using Short Breaks ("Time-Out" Function)

If you feel the need for a brief pause from gambling, a time-out can temporarily block access to your account without closing it permanently.

1. Navigate to the time-out feature: Go to "My Account" > "Responsible Gaming" and select "Time-Out" or "Short Break".
2. Select the duration: Choose a period such as 24 hours, 48 hours or 72 hours (some systems may also offer up to 30 days).
3. Confirm your choice: Read the description of the consequences (for example, no deposits or bets during the time-out) and click "Confirm" to activate.
4. Respect the break: During the time-out, you should not attempt to re-open the account or create a new one. Use this period to review your gambling habits and consider contacting a support service if necessary.

Please note: betherds.com does not accept UK residents and is regulated by the Malta Gaming Authority, not the UK Gambling Commission. Tools described here are intended for eligible non-UK customers. UK-based individuals should instead use the responsible gambling tools and schemes (such as GamStop) provided by UK-licensed operators.

Self-Exclusion

If you find that limits and short breaks are not enough to keep gambling under control, self-exclusion is a stronger measure that restricts access to your account for a longer period. On Bet Hard, self-exclusion is presented as a protective option for eligible betherds.com customers, not as a disciplinary measure.

How to Request Temporary or Permanent Self-Exclusion

1. Access the self-exclusion menu: Log in (if you are still able to do so) and go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot log in, contact support via support@betherds.com.
2. Choose the exclusion period: Select the duration that reflects your needs. Typical options range from 6 months, 1 year or 5 years up to an indefinite or lifetime exclusion.
3. Read the information carefully: The self-exclusion page will describe what the exclusion means for your account, any cooling-off period and how, if at all, an exclusion may be lifted at the end of the period.
4. Confirm your decision: Tick any required checkboxes and click "Confirm" or "Submit". You may receive a confirmation email summarising the chosen period and conditions.

Consequences of Self-Exclusion

• Login and activity: Once self-exclusion is applied, you will not be able to log in, deposit funds, place bets or access games for the duration of the exclusion.
• New accounts: Creating new accounts in your own or another person's name during a self-exclusion breaches the terms and conditions and may lead to account closure and confiscation of winnings once detected.
• Balance and withdrawals: In most cases, any remaining real-money balance on your account can be withdrawn by contacting customer support, subject to standard identity, security and anti-money-laundering checks. Bonus funds and associated winnings may be forfeited according to the bonus terms.
• Reactivation: For fixed-term exclusions, your account may remain closed until the end of the chosen period and will not be reactivated on request during that time. For lifetime exclusions, the account will not normally be reopened.

Important jurisdictional note: betherds.com is not connected to the UK GamStop self-exclusion scheme and does not accept UK residents. Self-exclusion on betherds.com does not extend to UK-licensed operators, and GamStop exclusions do not apply on betherds.com. UK residents should not attempt to register or play on betherds.com and should instead use GamStop and other tools offered by UK-licensed brands.

Support Resources

Professional and confidential help is available if you are worried about your own gambling or the gambling of someone close to you. The services listed below are independent of Bet Hard and betherds.com. They do not share information with the operator without your consent, except where required by law.

Local Support for the United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 (freephone within the UK, 24/7). Offers confidential advice, brief interventions and referrals. Language: English.
• GamCare Online Services: Live chat and forums via www.gamcare.org.uk, generally available 24/7. Language: English.
• GamStop (UK National Online Self-Exclusion): Visit www.gamstop.co.uk to exclude yourself from remote operators licensed by the UK Gambling Commission. Note that betherds.com is not UK-licensed and is not part of GamStop; UK residents must not play on betherds.com.
• BeGambleAware: Information and signposting to treatment at www.begambleaware.org, including self-help resources and links to local services across Great Britain.
• NHS Services: The NHS offers specialist gambling treatment clinics in parts of the UK. Speak to your GP or visit www.nhs.uk and search for "gambling addiction" to find local options.

International Support Organizations

National Self-Exclusion Schemes

• United Kingdom - GamStop: Centralised online self-exclusion for operators licensed by the UK Gambling Commission. Registration is free and covers most UK-licensed websites and apps. Not connected to betherds.com, which does not accept UK residents.
• Spain - RGIAJ: The "Registro General de Interdicciones de Acceso al Juego" (RGIAJ) allows residents of Spain to exclude themselves from regulated gambling nationwide. Further information is available from the Spanish gambling regulator.
• Other jurisdictions: Many countries offer national or regional self-exclusion registers. Check your local gambling authority or responsible gambling portal for details relevant to your place of residence.

Blocking Software and Device-Level Tools

• Gamban: Paid software that blocks access to thousands of gambling websites and apps across devices. See gamban.com for details.
• BetBlocker: Free blocking app for various platforms that restricts access to gambling sites for chosen periods. Details are available at betblocker.org.
• Built-in device controls: Many operating systems and routers allow you to restrict access to selected categories of websites or specific URLs. This can be used alongside betting-site tools for additional protection.

Family and Friends Support

• GamAnon / Gamblers Anonymous family groups: Support meetings and resources for relatives and friends of people with gambling problems.
• Online forums and chats: Services such as Gambling Therapy and GamCare offer moderated forums where affected others can share experiences safely.

All these services aim to provide confidential and non-judgmental help. Seeking support early is a sign of strength, not weakness.

Help for Family

Problem gambling often affects partners, children, parents and friends. If you are concerned about someone's gambling, you deserve support as well, and you can play a positive role in encouraging safer behaviour.

Talking to Someone About Their Gambling

• Prepare and choose the right moment: Gather your thoughts in advance, focusing on specific behaviours (missed bills, secrecy, mood changes) rather than general accusations. Choose a calm time when neither of you is rushed or distressed.
• Use non-judgmental language: Express your feelings using "I" statements, such as "I feel worried when..." instead of "You always...". Emphasise that your concern comes from care, not criticism.
• Listen and avoid confrontation: Give the person space to respond. Denial or defensiveness is common; try not to argue or attempt to control their behaviour in the moment.
• Encourage professional help: Suggest contacting a helpline, speaking to a GP or using online support. Offer to help them make the call or join them in a counselling session if appropriate.

Resources for Families and Friends

• GamCare (UK): Family and friends can use the National Gambling Helpline (0808 8020 133) and live chat for advice on boundaries, safeguarding and emotional support.
• Gambling Therapy: Provides online support groups and forums specifically for affected others at www.gamblingtherapy.org.
• Family support groups: GamAnon and similar fellowships offer peer-led meetings where relatives can share experiences and coping strategies in a confidential environment.

Recommended Next Steps

• Prioritise safety and finances: Ensure essential living costs and joint financial responsibilities are protected. Consider taking independent financial or legal advice if necessary.
• Contact healthcare professionals: A GP or licensed psychotherapist can assess whether anxiety, depression or other conditions are present and recommend appropriate treatment, such as cognitive-behavioural therapy.
• Look after yourself: Supporting someone with an addiction can be exhausting. Seek your own counselling or peer support so that you have space to process your feelings and set healthy boundaries.

Operator's Commitment

Bet Hard reflects the commitment of betherds.com, operated by Prozone Ltd (company registration number C 97664, registered in Malta at 6, Paceville Avenue, St. Julian's STJ 3109), to maintain a safe and responsible gambling environment for eligible customers. The site operates under Malta Gaming Authority licence MGA/B2C/312/2015 and no longer holds a UK Gambling Commission licence; UK residents are not permitted to use the services, and access via VPN or other circumvention tools breaches the terms and conditions.

Internal Risk Checks and Behaviour Monitoring

Within this regulatory framework, the operator may use a combination of automated systems and manual reviews to identify patterns that could indicate a risk of gambling harm. These can include:

• Significant or rapid increases in deposits, stakes or frequency of play over a short period.
• Repeated sessions of extended duration without meaningful breaks, especially at night.
• Frequent attempts to reverse withdrawals or re-depositing immediately after receiving funds.
• Customer communications or support contacts that suggest distress, loss of control or financial hardship.

When such patterns are detected, the operator may send on-site messages or emails to prompt reflection, remind customers about available tools (limits, time-outs, self-exclusion) and, where appropriate, encourage seeking independent advice.

When Support May Initiate Contact or Interventions

• Proactive contact: Support staff may contact a customer if risk indicators reach internal thresholds, for example after repeated significant deposits or evidence of persistent high-intensity play.
• Account measures: Depending on the circumstances and regulatory obligations, the operator may temporarily restrict deposits, apply limits, require further affordability information, or suggest/implement self-exclusion to protect the customer.
• Regulatory escalation: For customers covered by the MGA licence (not UK residents), unresolved complaints may be referred to eCOGRA as an approved alternative dispute resolution body or to the Malta Gaming Authority via its player complaint procedures.

The aim of these processes is prevention and harm reduction, not punishment. Any information collected for responsible gambling purposes is handled in accordance with applicable data protection laws and the privacy policy of betherds.com.

Updates

Responsible gambling policies, available tools and regulatory requirements may change over time. Bet Hard aims to keep this page aligned with the current practices of betherds.com and with applicable standards in the operator's jurisdictions.

How You Will Be Informed of Changes

• On-site notices: Material changes to responsible gaming measures or terms may be highlighted through banners, pop-up notices or messages in your account area on betherds.com.
• Email communication: Where appropriate and where contact details are available, the operator may send emails describing significant updates, especially if they affect your rights, limits or access to tools.
• Terms and policies: The general terms and conditions and dedicated policy pages on betherds.com (including bonus terms) are updated to reflect any changes. You should review these documents regularly.

Last updated: 20 January 2026. This date refers to the latest review of the responsible gaming information for Bet Hard in light of current operational and regulatory information available for betherds.com.

Contact & Feedback

If you have questions about responsible gaming in relation to Bet Hard or the tools available on betherds.com, or if you wish to request assistance in setting limits or self-excluding, you can contact the operator using the channels below.

Responsible Gaming Contact Details

• Email (primary channel): Write to support@betherds.com and include "Responsible Gaming" in the subject line. This helps route your query to the appropriate team.
• Live chat: Where available, you may use the live chat service (typically 08:00 - 01:00 CET, English language) on betherds.com for urgent responsible gambling queries, such as requesting a time-out or self-exclusion.
• Telephone: A dedicated responsible gambling telephone line is not currently specified. Please use email or live chat as your primary contact methods.

Feedback and Support Request Form

You may also use the form below on this page to request assistance or to share feedback about responsible gaming measures. Information submitted through this form should be accurate and as detailed as possible so that the team can respond effectively.

Name (optional):

Email address:

Request type:
Information about tools Request to set/change limits Request time-out Request self-exclusion General feedback

Details of your request:

Submit

Please do not include passwords or full payment card details in your message. If you are in immediate distress, or feel at risk of harm, contact an appropriate emergency or crisis service in your country before contacting the operator.